TGI Friday’s Secret Diner Review

Christopher was selected as our Secret Diner for TGI Friday’s! Here is his review:

1. We visited TGI Fridays at Cheshire Oaks.

2. We did not book prior to going. I had attempted to use the online service five days prior but all the slots had been taken. I was informed on the website the alternative would be to arrive at the restaurant and wait for a table. We chose to do this option instead.

3. The restaurant appeared to be very busy when we arrived. The staff at the front desk were welcoming and explained how long it would be for a table to become free.

4. On arrival we were told we would have to wait 20 minutes for a table. We had a drink at the bar whilst waiting and were seated within 20 minutes.

5. We did not take children

6. We were not made aware of any specials

7. Whilst waiting at the bar before being seated it took 7 minutes for the drinks to be ordered. Once seated the waitress asked within 3 minutes whether we were ready to order. We had not yet made our decision, but she came back quickly 5 minutes later.

8. For our starters it took 22 minutes to arrive at the table. The main course was 18 minutes and the dessert 11 minutes.

9. For our starters we ordered the mozzarella dippers and jack daniels sesame chicken strips. For the main course we ordered the BBQ pulled pork burger and Cajun-spiced chicken quesadilla. Both the starters and main course were what we had expected, based on the description from the menu and our preconceptions.

10. We decided to share a cookies and cream ice cream sundae for dessert. We both enjoyed it, there was a sufficient amount of oreo cookies for both of us, although we did have trouble deciding who would get to eat the chocolate flake. After eating a starter and main course we found it was the perfect size to share. The ice cream was also very tasty and it was presented as we expected in a long tall glass.

11. We tried the ‘Rum Might Say’ cocktail. The bartender stated he had not made this drink before and did require to look in an instruction manual. We did have to wait some time for this to be made. However, when it arrived it had the right balance of fruit juice and alcohol. We would happily drink several more of these. I asked the bartender about creating a drinks tab which could be transferred to our table once seated. He was very helpful and stated he required a debit/credit card to be swiped in the till for this to occur.

12. The service was good overall. The waitress apologised for the slight delay with the starter. Our food order was taken promptly after sitting down. She was very attentive throughout, we did not have to wait more than 3-5 minutes after each course for our table to be cleared. We were asked several times whether we needed extra drinks. One possible suggestion for improvement would be for the staff to introduce themselves when seating us at the table to give an added personal touch.

13. The food was above our expectations. The dipping sauce with the chicken sesame strips was exceptionally good and complemented the dish very well. The mozarella dippers were also excellent and the tomato salsa was another great accompaniment, being not too spicy but flavoursome. Both starters were off the correct portion size and left enough room for further courses. The BBQ pulled pork burger was very tasty, being able to identify all of the individual ingredients and it was served in a very nice brioche bun. The cajun chicken quesadilla was not too spicy but had the right amount of spices. The only slight criticism is that the rice was a little dry. However, the dish as a whole was excellent. We ordered a side portion of onion rings that were not too greasy and very crispy in texture.

14. I would definitely recommend TGI Fridays to a friend. The staff offered great service and the food was to our expectations. I am sure all of my friends would enjoy their visit as well.

If you would like the chance to be a secret diner, click here. 

Chris with poster and vouchers 2mozarella dipperscajun spiced chicken quesadillaonion ringscookies and cream sundaerum might say

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Pizza Express Review, Leicester, Friday 10th January

Thank you to Neeta for her Mystery Dine review who visited the High Cross, Leicester based Pizza Express with her husband on Fri 10 Jan, 5 year old son and 8 month old son.

“Upon arrival we were shown to our table straight away.  I had pre-booked the table so they had it ready for us along with the high-chair for my little one.  The waiter was very friendly and polite.  Drinks were offered as soon as we settled down. We were seated in quite a tight corner of the restaurant nearby the open-see kitchen as we had the pushchair.  I feltquite restricted to move around as there were other people already seated there with their kids so once sat I could not have moved freely to attend to my little son. They gave a colouring chart and colour pencils to my older son which kept him busy while we looked at the menu.

They had an in-house offer of 3 course meal for £13.95 (mon-fri), which my husband went for and you could order any starter, mains(excluding some dishes) and dessert-so we ordered dough-balls, Lorraine pizza and hot chocolate fudge cake for my husband.  The kids menu was superb… £6.50 for starters, mains, dessert and they also offer a frothy hot milk with chocolate sprinklers with the kids menu.  So for my son we ordered dough-balls which came with salad, Pepperoni Pizza and hot chocolate fudge cake which was the right size (cup cake size) for kids.  And for myself…I went a-la carte..Grande Chicken Caesar Salad, Calabrese Pizza..no desserts as I was very full at the end of it as the Calabrese pizza (rectangular) was huge!

pizza-express-neeta-review
As the food started to arrive there was a slight confusion as I’m pretty sure I gave out the order for a “Grande” Chicken Caesar Salad, but when my salad arrived there was no chicken on it and it dish didn’t look so Grande…so when we advised the waiter about the order he thought I ordered a normal side salad but was quick to take it back and re-order it.  However, that was soon followed by the manageress who came to our table to understand the nature of our order which we found quite embarrassing! We told her that we were going for the £13.95 deal for my husband and a-la carte for myself. I didn’t like this as there was a turn of heads from the other people nearby and it was slightly embarrassing.  I am not sure what was so difficult to understand.
When finally all the food arrived (including my correct Caesar salad), it was all very delicious and I was very very happy with the kids portions and their menu.  My son loved it.  The pizzas were very tasty and the hot chocolate fudge cake was just divine.  The Calabrese Pizza was just awesome in taste and look! Including the drinks our bill came upto £49.36 and I felt that if there wasn’t the offer it can be quite pricey for a family of four where an average pizza costs near about a tenner.  If it wasn’t for the offer then I wouldn’t consider going to Pizza Express as for a family like ours who are big eaters an evening meal can become quite pricey considering my little one hasn’t even started eating yet…hahaha!
All in all the food I cannot complain with as it was delicious, well presented, and hence resembles the price… but we were still hungry and could’ve ordered more but then again it would’ve got even more pricier!  The service was ok – although a bit embarrassing, which we still don’t understand what was so hard to understand in our order, but anyway the best thing was the kids menu which was well thought and priced.

Thankyou Product Testing Team for giving me the opportunity to be your secret diner.  Just also wanted to add that when I gave the voucher to pay along with my card, I had another visit from the manageress who wasn’t sure about accepting it.  She asked me if I had used it before at Pizza Express and I said yes I have and that she could check the website address on the voucher which states it can be used there.  Even though we had paid double the voucher amount we felt that they were watching over us all the time.  Not good!”

If you would like the opportunity to become a Mystery Diner click here.
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Nandos Review

I was so happy that I won this voucher from Product Testing, it was out of the
blue. I decided to take myself, my daughter & son as a Christmas treat to
Nando’s. We had a fantastic meal together with fantastic service. What more
could I ask for. The staff came over to make sure everything was to our
satisfaction. I was so pleased. Thank you so much,. xx”

If you would like to be a Mystery Diner for Nandos sign up here.

Joanne - picture Joanne -picture2

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Pizza Express Review, Manchester, Monday 6th January

I went to Pizza Express Corn Exchange Manchester on Monday 6th January for lunch, with my husband. We were shown to a table very quickly, our waitress was polite and very helpful, no request was to small. Drinks were offered as soon as we sat down. The restaurant was clean, well presented and the atmosphere was pleasant.

My husband and I both had a starter the Bruschetta Con Funghi, tasted very nice but few mushrooms in it. Main course was a pizza for my husband, he said was full of flavour but again lacked quantity of topping. I had the Calzone Salami e Salsiccia, tasted lovely and for me was enough.
We enjoyed the food and for a lunch was adequate, for a evening out I would have wanted more but that would have added to the bill and at £39 for 2 starters, 2 mains and 2 drinks, I feel was enough to spend. For a family of 4, it turns into an expensive night out.
Thanks Maggie
For the chance of becoming a Mystery Diner for Pizza Express sign up here
pizza-express-maggie-review
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Review of Pizza Express Bexleyheath, Kent on Sunday 5th January

The last time I was in this particular restaurant was approx. 2 years ago where the service and food was not very good. So I was so pleased to win a voucher from Product Testing.

Myself and my son arrived at 2.30pm, the restaurant had about half a dozen diners, all the tables were clean as was the floor. The lovely waitress showed us to a table and within 5 minutes we had our drinks, and starters ordered.

For starters we had a garlic bread and garlic bread with cheese, which tasted lovely and just the right size for a starter.
We waited only 10 minutes for our main courses, with the waitress being very polite and asking if we were ok and looking for more drinks. I ordered the pizza I had last time the “florentina” with my son ordering the “sloppy Giuseppe”. I must say my pizza was a vast improvement this time around, with plenty of gran Moravia cheese, plenty of spinach and the egg cooked to perfection. My son was very pleased with his pizza and said it was delicious.

We were so full we didn’t have desert, just a cappuccino.
All in all I was very pleased with this experience, food was lovely, service quick. The only bad comment was from my son, he would have preferred his pizza sliced, but that’s just nick picking.

For your chance of becoming a product tester for Pizza Express sign up here.

Pizza-express-product-review-john-greechan

 

 

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Tracey Cherry’s Nando’s Review

arrived at Nandos at 7.10 on the evening of 16th October , it was fairly busy and the queuing time was 30 mins, even though they had some, about 4 booth tables not being used. the waiting area was not big enough and it was quite chaotic. After the 30 min wait time we were taken to a table, as we had chosen out meal ,we were able to order straight away. the food arrived after about 20 mins. it was hot and tasty ,but rather disappointed with portion size.

it only took us about 15 mins to eat ,so we were only in the restaurant for just over an hour, I feel that it was a bit expensive for the Fastness of the food, considering how much time was spent queuing. also the drinks were not cheap

i would have Nandos again but i would consider it as take away option, because the idea of queuing once for a table ,then again to order does not appeal to me

the restaurant was quite noise and although there was music in the back ground you could not here it

also while i was there the was nearly a nasty accident with a knife falling from a plates. the waiter bought the finished dishes down the stairs and it slipped of and over the handrail hitting a man sitting at the table.

traceycherry

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Julie Sturgeon’s Nando’s Review

Hi my review for Nandos Bury St Edmunds

Arrived at 7.29pm Monday 14th October, greeted by a friendly member of staff who took us to a table situation on their ground floor and gave us a menu.

As we sat at the table looking through our menus I notices our sleeves were sticking to the table although looked clean.

We choose our food and went to the counter ordered and paid. We only had a 11 minute wait for our food. The meal was presented very nicely on the plate, hot and tasted as good as it looked my only disappointment was the coldslaw which was very watery and tasted cheap.

Visited the ladies which was spotlessly clean.

Being in the catering business myself you are aware of certain procedures and as we were about to leave watched a man who was cooking go to chemical cupboard and get the mop & bucket out in his cooking clothes!

Overall I would of given an 8/10 rating.

juliesturgeon

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Carol McLafferty’s Nando’s Review

We arrived at Nando’s at St Enoch Centre at 17.35 – greeter told us it could be 25 – 30 mins before we were seated, 15 mins later we were seated, our order was given at 17.54, food arrived at 18.12.

Food was well cooked, only complaint on food was chicken burger could have filled the roll instead of half filling it. Portion of chips and corn plentiful – couldn’t finish chips.

Restaurant was full when we arrived, queue of people waiting, was impressed with how quick tables were cleared when customers left.

Staff were very pleasant and helpful, plenty of staff on duty and kept everything running smoothly.

Everything was clean with constant cleaning of floor, condiment and surrounding ledges.

Visited toilets which were on the upper level, very clean, signage could be better, I have joint problems and struggle with stairs so was disappointed no toilet on lower level.

Overall we had a very pleasant dining experience.

mclafferty

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Meg Underhay’s Pizza Express Review

I was chosen to be a secret diner for Pizza Express. I got a card for Pizza Express which had £50 on it.

We went for dinner at the Pizza Express in Cambridge at about 9pm. We were shown to our table quickly, however we were then left for a little bit too long before they came back to get our drinks order.

We ordered our meals & then waited for about 15-20 minutes for the starters to arrive, by which time we were very hungry.

The food, however, was delicious & was subsequently served in a timely manner. The waiters & waitresses were fairly attentive, but some things were omitted such as the Parmesan cheese.

There were some rowdy diners & they got told to be quiet by the waitress, that was much appreciated by me.

All-in-all it was a lovely meal & a great experience. Thank you very much for choosing me to be a secret diner.

underhay

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