Gavin Murray’s Mystery Shopping Review

Received my £100 ASDA voucher so headed off to my local store in the centre of Biggleswade, managed to get a parking space no problem. Got to the entrance and collected my big trolley, all types where available close to entrance.

Once in the store there was the usual main display of offers and flowers, normal long queue at the Customer Service desk and for early on a Saturday afternoon no newspapers left at all.

So started off in the George Department which was tidy and a couple of members of staff restocking, had a look round the electrical department, however it is very limited.

The rest of the shop was fairly clean, and pretty well stocked however as is normal at this ASDA members of staff on the shopfloor are few and far between to ask about items not on the shelf, so never managed to get everything I was after as didn’t fancy hunting round the store trying to find someone to ask.

The person at the Checkout apologised for the wait, not that there was much of a wait, she offered to help pack which I accepted, as my trolley was pretty full.

So overall a good visit, a few items not available but the store was busy.

Gavin Murrays Asda Review
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Carol Allen’s Asda Review

I find when I shop at ASDA Lowestoft that the staff were very helpful, as I am disabled the use of a mobility scooter with a large basket means I can shop independently and when I have finished a porter accompanies me to my car and helps load the shopping into the boot, he then returns the scooter to the trolley point and collects my registration card from customer services for me, this card is swapped for a scooter key. They have a range of different sorts of trolleys in the entrance hall to suit different needs such as child seat trolleys, ones that clip on to wheelchairs etc.

Once in store there is an area of special promotions which changes every few weeks, on this visit it was a large selection of spring cleaning products here at special prices, and with the run up to the sports events this summer there is a range of beers on special offer, they also had offers on the ends of each aisle, along with the ongoing £1 items range.The whole shop is bright and clean and prices clearly displayed with their Roll back prices highlighted in red and yellow, There are plenty of staff who even when busy are polite, pleasant and helpful, if something was missing from the shelves they are happy to check if they have the product in the warehouse, show you were some thing is kept, or reach something of a high shelf.         

Asda has a good range of clothes for all the family, electrical goods, and household items as well as a good quality range of food and drink, their extra special range is an affordable touch of luxury and the in store bakery has lovely bread. Overall shopping at asda is the best experience shopping can be for me, as a disabled person on a tight budget and the savings at Asda help stretch it further but this visit was made even better by using the gift card from product testing.

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Asda Review From Roman

When registered first time on producttesting.uk.com, I never thought that I would be choosen to test any products. And what a surprise when I have received a message from them that I have been choosen me as Asda Mystery Shopper and I will receive £100 Asda Shopping Spree Gift Card.

I choosen Asda Stamford Hill Supermarket . Not the biggest Asda as the others, but found my way to spent my £100 :) :):) Store was clean, it was not as busy as usual, staff friendly.

ONCE AGAIN A BIG THANK YOU TO ProductTesting.uk.com for choosing me and I hope I will get again opourtunity to work together with you .

Regards,

Roman

Asda Review From Roman Jedlovec

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Lara Melissa Jefferys Asda Review

I have not shopped at Asda for a couple of years now and was really excited to go shopping there.

we packed the kids into the car and drove to the Asda superstore which is located at monks cross shopping park, york.

we found there was ample parking and this was despite being a busy Saturday afternoon.
The first thing we noticed was a lovely range of garden items located just outside the entrance to the store. many cheap bedding plants and good deals on garden furniture. We grabbed a trolley and headed in to be greeted warmly by Jeff , the in store greeter. From there we preceded to look around the range of non food items on offer thinking to ourselves that the majority of the products were very competitively priced.

We also observed unlike other supermarkets in our area , there seemed to be an abundance of staff. nearly one per isle which we rarely see on our shopping trips to other stores. My husband decided to test the knowledge of some of the staff and would ask for obscure items. If the store had the product we were not only told where to find the product but were shown to the product also , and on one occasion when the member of staff couldn’t locate an item as they didn’t stock it , he gave us some handy advice on where he thought it would be possible to obtain it.

We found a wide range of products stocked which is always nice to be given so many choices. When we had gathered the items we were purchasing we headed to a checkout dreading the usual Saturday wait. The checkouts were busy as expected however a lady was walking along the bays with a sign telling us where there was space at a checkout and this made it easy for us to get our products onto the conveyor belt quickly.
The checkout operator was very friendly asking us if we needed help with our packing and maintaining a cheery banter with us as we packed, we left the shop to another cheery thank you for shopping with us which we thought was very pleasant.

All in all this was a very enjoyable shopping experience and we shall be certainly visiting Asda again in the near future.

The staff clearly go that extra mile to make you feel valued and that’s exactly how we felt.

Lara Melissa Jefferys Asda Review

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Elke’s Mystery Shopping ASDA Review

Hey everyone here my Asda review.

In 2002 I moved from Germany to England and the closest supermarket was Asda in Forest Town/ Mansfield. I liked the shopping experience at Asda and it became my main supermarket since. ( Pls excuse if my grammar is not that perfect)

General information:
Asda is the second largest supermarket chain in the UK with a 17% of the grocery market. As well as offering food and drink, clothing and general merchandise, the retailer also provides a range of financial services, sold both in the supermarkets and online.
The company is known for its two famous marketing campaigns; the “Asda price” campaign and the smiley face “rollback” campaign.

The supermarket’s emphasis on low prices – highlighted by its popular no-frills ‘Smart Price’ range – has resulted in it being crowned “Lowest Price Supermarket” by The Grocer magazine for the past 11 year.

Another part of Asda’s online operations is AsdaFinance.com – the retailer’s financial services division. Asda works with big industry names such as Norwich Union, GE Money and Bradford and Bingley to offer customers a range of services including loans, credit cards, savings accounts and a number of insurance products.

My personal experience with Asda in Forest Town Mansfield/ Nottinghamhsire
The store is well organized, clean and tidy, the staff very helpful and friendly and I always find a parking space, because the parking areas are large.
They have 20 disabled parking spaces, witch are easy to access and large enough to give disabled people the comfort they need to park their car.

The shop main entrance is very warm and welcoming, painted in green and white colours with 2 very large double doors on the right and left site. Right now they have flowers, plants and trampolines in front of the shop, which are on special offer. Example: A medium size trampoline with secure surrounding for £99.

They change this products to every season, what I do like.
Before you go to the main shopping area, there is a smaller hall where they have wheel chairs, 1 change converter and a bench, where you can sit and watch the crowed if you like lol.

Sometimes they have special events like charity activities in this hall.
When you enter the main area you find customer service, kiosk and photo shop, Asda Optician and toilettes each as a separate department on the left hand site; pharmacy, café and video store each as a separate department on the left.

The toilettes are very clean, the cafe has great tasty food to reasonable prices and the opticians are very friendly and professional.
I am a customer with Asda Optician for many years and always got treated as a valued customer even I am a NHS customer.

The glasses are brilliant, even the cheaper once.

Now we coming to the main section of the store. Every thing is perfectly sorted into different section from books, magazines, office products, home and garden products, technology like TV’s, laptops, phones and technical accessories to beauty and cleaning products, animal food and accessories, alcohol, frozen food, diary and milk products, meat, fish and bakery products. They have 1 large fresh fish and 2 fresh meat counter.
They bake their own bread in the store, and you can get really warm and fresh bread every single day.

Asda always have something on special offer. and not only in their food section; Buy 1 get 1 free, 3 for 2 or Multi Buy.
Here some off the offers:

Daz 3.4kg
Was £8.98 now £5
Fairy Dishwash & Comfort 3L
Was £6.97 now £3
Glade Sense & Spray
Was £9 now £4
Kleenex Anti-viral tissues
2 for £3
Whiskas 48x100gm
Was £12.29 now £7

Hellmann’s 430ml mayo
2 for £2

Oatso Simple
2 for £3

Asda Own Brand” products are the hit for me. “Most” of them taste really great and the prices are affordable even for people with low incomes.
To give you an example: I personal don’t like Asda own branded baked beans and sweet corns in tins. They are hard like wood lol, and taste strange, But I do love Asda own branded soups and bread and a lot more.

Asda, Forest Town, Mansfield has 6 self service cash out facilities, and a member of staff is always available to help if you have a problem..
I never encountered large queue’s whether at the self service cash out or at the normal till. If a till is closed, Asda open them as soon as they see customers waiting to long to long to be served. The staffs at the till’s are always very friendly and offer to help you with packing.
Over the past few years I recognized that Asda has done a lot to impress customers like me. They started the “ASDA Price Guarantee ” and promised :
If we’re not 10% cheaper on your comparable grocery shopping we’ll give you the difference. Guaranteed!

All what I can see is: they hold their promise and payout the difference as soon as you go to the shop with your printed voucher from their price guarantee web side.
When I was shopping with my £100 test product voucher on Sunday, everything I wanted to buy that day was all available, some on great special offer and I filled my fridge and pantry with great tasty food. I also bought a TV for my Mum that day. I needed information on this TV and a member of staff was straight away at my site, provided me with the info’s I needed and offered me to take the TV to my car. What a great service I thought.
The TV is a a Sharp 32 inch flat screen TV with 2 HDMI 2USB 1 Scart connection , HDTV and Freeview enabled for £197. I am not a TV expert but I thought it was a really good price.

My Mum called me on Sunday night after she have set up the TV and told me the picture, sound, and everything is more than excellent. I am really happy that Asda had this TV for such a great price, because my happy Mum makes me happy too and it is one more reason to shop at Asda in future.

Asda Petrol Station
At Asda in Forest Town you have a large self service petrol station and a car wash.
The prices are based on the most recent prices collated daily by petrolprices.com They also working on a mobile phone app that will make it even easier to check all the local fuel prices while you’re on the move. I think that’s great, because I always look out for the cheapest petrol.

I don’t use the car wash myself, but I have heard that it is a good car wash. Wash and dry for £3 was the latest offer.

Asda support charity’s
The Asda Foundation is set up to assist any charity in the UK as well as people and projects who require financial assistance.

1 example is:
The Asda Foundation funds launch of new Tommy’s guide to help support parents with premature babies

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